Family Feedback

Customer Satisfaction Survey

We would like to thank everyone who took the time to complete our recent customer satisfaction survey.

It is really useful to us to have your feedback and comments.

Here is a brief overview of the results (if you wish to find out more please contact Caroline)

100% of our families are either very satisfied or satisfied with our services in general.

100% of our families rated our activities as excellent, very good or good.

The majority of those completing the form regularly attend our sessions, at least once a month and often more frequently.

What difference has the Centre made to you?
You told us that it had helped you:

  • To meet new people in the local community
  • Gain more confidence in being a parent
  • Spend quality time with your child
  • Understand how your child develops and given you new ideas for playing with your child
  • Learn new skills
  • Train/prepare for employment
  • With ideas about healthy eating and healthy life-style
  • With your relationship with your child

and the Centre has had a positive impact on your family.

What difference has the Centre made to your child?
You told us they:

  • Have developed their play
  • Have become more friendly and play with other children
  • Have gained confidence
  • Enjoy joining in messy/sensory activities
  • Are enjoying more physical activities
  • Have a better relationship with you
  • Have been supported with health matters
  • Have a healthier diet

also attending the Centre has helped them when they started pre-school/school

and their speech, language and communication has improved.

 

It’s good to know that our services are making a difference to you and your family and we hope we can continue to support more local families in the future.
Many thanks for helping us with our evaluations;

Caroline, Manda, Tamsin and Goreti

Below are a few comments from families in our area:

“As a family we’ve received fantastic support from the Centre. A massive thank you – our family life is now fun and much more fulfilling, we have all benefited, have increased confidence and are “in a much better place” than when we first became involved with the Centre.”

“It’s a fantastic resource and has been hugely important to me since the arrival of my son. I couldn’t do without it.”

“From the time I started attending the children’s centre when my little boy was 8 weeks old, I have experienced no end of support and comfort from both the staff and the sessions that have been available to me .

All the staff have been tremendously warm, inviting and friendly and have provided a great environment for families to attend with their children.

From the new mums sessions, in those early days when becoming a new mum can be overwhelming , simply being made a hot drink and a few kind words were invaluable!

The introduction to school (Reception) sessions were extremely enjoyable for both the children and parents and provided a great insight as to what to expect when the little ones started school.

I will always have fond memories of the Bagshot children’s centre in the staff and all that they have provided and cannot recommend the Surestart Children’s Centres enough.”

“Both my kids are at school now, but had an amazing few years at your centre”

“We found the ante-natal classes really helpful and we made friends with and are still in contact with other parents who were on the course. It was a great help to me to have somewhere to go with the girls after my husband went back to work.
There were always people there who could relate to what you were going through or who you could offer advice to from my own experience as the girls got older.
The ladies who work there are always there to listen and willing to help when they can.
The girls loved going and being able to play with other children and also to do messy activities that they wouldn’t do here – I can still clearly remember both of them being covered from head to foot in jelly that had been set into two large trays for the children to play with.
We have also spent time together as a family at the sessions that were at the weekends. The girls are now both at school and so we don’t get to come to the centre as much but I am going to do the parenting puzzle course that they are running.”

“It was our last day at the centre yesterday, as pre-school is next. You were the first centre we went to and have been going to since little one was a week old, so sad to leave. Many, many thanks to you and your team for the years of support. Every little bit helps with a child’s growth and development, and centres like you are so essential and wonderful for parents and children in so many ways.” 

“It’s hard to explain in a small space what we got out of the centre. What I can say is that I have had no hesitation; in fact I have encouraged others to use the facilities not only at Bagshot, but advised relatives to seek out their Sure Start Centre in areas of the country where they live.”

“The Children’s Centre has helped me and my family to ensure that my child is growing eating and developing properly. We usually get given handouts about child development and useful information from the sessions. I find it most helpful. It has also helped me to establish a closer relationship with my kids through the Messy Play sessions. I have meet wonderful mums and kids meet lovely new friends.

I would also like to mention that the staff at the Bagshot Children’s Centre are very professional and helpful.”

“We are lucky to have such a fantastic place on our doorstep.
The staff are fantastic and so welcoming.

They do an incredible job.”

Feedback from our Lightwater Play & Learn session –

I love it here because there are so many toys and my son is very happy when he plays here

Enjoy the singing

Allows my child to socialise

There is a good variety of toys, it’s good socialisation for the children and a good way of expelling lots of energy

Lots of Toys
Good variety
All ages of children
Friendly staff, always make you welcome
Good space and atmosphere

Large area to run around. Enjoy the length of the session and that it is split into 2 activities. I like how there is different rugs with different themed activities.

Fun & Friendly

Good Location & venue

The selection of toys and activities are varied

Like the activity at the end of the “play” session

Staff are welcoming and friendly…..happy to join in